A better way to keep in touch around
the world
For business travelers, vacationers and anyone needing to keep in touch,
calling cards are convenient choice.
Making a call to anywhere in the world couldn't be easier. You can call
from a payphone without needing a pocketful of change. You can make calls from
your hotel room an bypass those exorbitant phone charges. Cash-free calling
makes just about any phone your phone so that you never miss out in making
appointment, staying in touch with the office chasing leads closing sales or
calling home.
1. Features
Highway Telecom Travel Card Enhanced Features Include:
:::Conference Calling—up to 5 lines.
:::Speed Dialing—0 to 25 programmable two-digit speed dial
numbers.
:::Fax Back-for receiving a fax of general card information, and access
numbers worldwide
:::Billing Increments. 30/06 for calls with US origination (including
AK, HI, PR, and US-VI); 60/60 for calls with all other origination (including
Canada).
:::Billing. Highway Telecom Travel Card calls are combined with other
Highway services on a single invoice. There are no monthly fees or minimums
(except $4.95 low usage fee for usage under $50 USD, on domestic
accounts).
:::HT Travel Card Limits. $50 to $500 is adequate for most customers.
The default limit is $100 per card/month. Orders for multiple cards will have
the same limit on each card unless you clearly specify different limits for
particular cards. Guidelines for maximum limits are:
:::US Directory Assistance. Is a fee service with rates varying in the
US from $0.70 to over $5 per request depending on the carrier. Those charges
are forwarded to your long distance reseller, and therefore the charges appear
on your HT bill.
:::International Directory Assistance. International Directory
Assistance is not available.
Enhanced Features:
To use the enhanced features the customer follows these steps:
::: The caller dials the toll-free access number and enters his PIN. After the
tone, the caller presses 9 #.
::: Comprehensive voice prompts guide the caller through all options.
::: To return to any previous menu or option, the caller can press the # key
at any time.
The voice prompt sequence for enhanced features is as follows:
:::1. “Press 1 to make a regular call.”
:::2. “Press 2 for speed dial functions”
A Customer can create up to 25 two-digit (01-25) speed dial codes.
"00" (zero zero) is automatically programmed by Highway Telecom to
call to the main number listed on the customer’s phone bill.
:::To program a new Speed Dial number press 9# instead of dialing an outbound
number. Listen for the speed dial option and follow the prompts. Once the
customer has programmed their codes, they enter a code instead of dialing an
outbound number.
Cost: When adding or modifying Speed Dial codes, the customer is charged for a
call made to the US.
:::Conference calling is another feature of our Travel Card. To use
conference calling follow the steps below:
:::1. Once the customer is connected to another person, they can add another
person to the call by pressing** at any time.
:::2. The customer will be prompted to enter the phone number (including
country code) of the person they are adding to the conference.
:::3. Once the party answers, press ** again and they will automatically
become part of the conference call.
:::4. If the customer reaches a busy signal, gets no answer, or decides not to
add the person they called to the conference call, press the # key twice (##)
and they will be returned to the original conference call.
:::5. While dialing the next number, the person(s) they were speaking to are
put on hold.
:::6. Cost: There is no extra charge, the customer is only charged for all
completed calls at the normal rate.
:::7. There is a maximum of 5 lines per conference, including your line.
2. Instructions
Dial
your local (issued by Highway Telecom) followed by your PIN. If the call is
made from a US pay phone a FCC mandated surcharge (currently 10-5-99 $0.35 per
call) is added to the customer’s invoice. The charge appears as a separate
line item on the invoice.
Highway Telecom Travel Card Calling Procedure
1. From a touch-tone phone, dial the toll-free access number for the country
from which the call is being placed.
2. After several seconds, you hear a tone followed by the voice prompt:
“Please enter your authorization code followed by the #key.”
3. Enter your PIN. You hear a tone and another message:
“Please enter the country code and number you wish to call followed by the
#key. The country code for the US, Canada and the Caribbean is 1, or press 9
followed by the # key for more options.”
Additional Points
:::Do not press 011 to dial an international call from the US.
:::In several countries, hotels and pay phones block the use of toll free
numbers. Inquire at the hotel front desk about using toll free numbers.
:::In many countries, pay phones require some form of payment just to get a
dial tone.
:::It is not necessary to listen to the voice prompts completely before
dialing the PIN or outbound number. When you hear the tone, then you can start
entering digits, then press the #key. If you do not press the #key, the system
will wait four to five seconds and then start.
Sequential Calling
:::Use this feature to make additional calls when there is a busy signal, no
answer, or you are finished talking. To use the feature:
:::Press the # key twice (##), wait for a tone and then enter the new number
to be called.
:::You do not have to re-dial a toll-free access number and re-enter the
PIN.
NOTE: Some voice mail systems require a caller to press the # key several
times in a row. This may cause the calling card to think the user wants to
dial another number and may disconnect from the voice mail system. To avoid
being disconnected allow 4 to 5 seconds between each press of the # key.
3. How to sign up
To
sign up for our International Callback Service please fill out the Order
Form and fax it back to us at 1-305-935-3250. Your order will be processed
immediately and your access numbers will be e-mailed to you within 24
hours. Please make sure you include your phone numbers and your e-mail
address.
Please send us an email!
4.
What are the local toll-free numbers?
Please contact us with the
specific country that you are interested in.
